ISO 9001:2015 - OVERVIEW

As promised, here is an overview of the ISO 9001:2015 standards requirement... first and foremost, we have to clear our mind and understand clearly on the exact meaning of having a quality management system... when we are talking about quality management system, yes, it does not mean that we are mandatorily in need of being certified, however, the industry these days need a company to be certified in order for others to believe, to feel secured to be sure that the company that they engaged with is reliable, competent and can ensure on the success within the scope that had been awarded... haaaa... gitu... senang cerita, sebagai suatu wadah untuk mengatakan bahawa sesuatu syarikat tu berwibawalah gitu juga telah diperiksa dan di perakui mempunyai sistem kerja...

Okay, kenapa sistem kerja tu penting?... why is the working system important?... basically, it is important to ensure that we know on the ultimate goal of what we are doing and guided through a process flow... ye lah kan, kalau takde sistem kerja, macam mana la kita ni nak tau yang mana dulu yang mana kemudian... macam mana la kita ni nak tau yang mana betul yang mana tak betul... kannnn... thus, sape ISO ni?...

Who is ISO?...

For the benefit of all, ISO is an independent, non-governmental international organization with a membership of 162 national standards bodies... ISO brings together experts to share knowledge and develop voluntary, consensus-based, market relevant International Standards that support innovation and provide solutions to global challenges through the active participation of its members... ISO is the world’s largest developer of voluntary International Standards which were founded in 1947, and since then have published 21582 International Standards covering almost all aspects of technology and business... so, since 1947 ye gaissss... it has been that long tau...

What are the benefits of implementing ISO 9001?...

ISO 9001 quality management system:

1. Shows that you provide products and services of consistent quality.

2. Shows that you provide products and services that meet the customer’s requirements which comply with the law and legislation, and further meet the organisation’s own requirements;

3. Can help you streamline your business processes and continuously improve them.

4. Helps you increase customer satisfaction.

5. Shows a positive image of your organization whereby you could show that you comply with internationally recognized quality standards. This is often a requirement for customers and suppliers who wanted to have business with you.

What are the main differences between ISO 9001:2008 and ISO 9001:2015?

ISO 9001:2015 HAS TEN CLAUSES INSTEAD OF EIGHT

The following table shows the relationship of the ISO 9001:2008 clauses to those in the new ISO 9001:2015...

What does the ISO 9001:2015 standard specify?...

 The most recent ISO 9001:2015 standard is constructed around seven quality management principles namely:

Customer focus;
Leadership;
Engagement of people;
Process approach;
Improvement;
Evidence-based decision making;
Relationship management.

The first three clauses in ISO 9001:2015 shows similarity as those within the ISO 9001:2008 version... however, if you could actually interpret the standard clearly, the last seven clauses are now arranged according to the PDCA cycle (Plan, Do, Check, Act)... untuk team yang dah biasa dengan OpEx (Operational Excellence) dan CoMex (Commercial Excellence) memang akan sentiasa berkecimpung dengan cycle ni...

Okay... that's about it... we will continue other information within the next post... before that, for the practitioner, kindly obtain the standard in order for you to interpret clearly and understand the standard correctly... till then...

xoxo