*MUST HAVE*
Degree.
-Fluency in English.
-Experience in providing technical support for computer hardware/ software.
*OTHERS/ADVANTAGES*
Experience in a contact center environment.
-Familiarity and experience with computer operation Macintosh/ Windows.
-Linux / Unix knowledge.
-Knowledge in RAID functions and uses.
-Good technical skills in HDD storage, data recovery, and computers.
-Experience with Microsoft Office tools.
-Experience in a sales/ telesales environment.
-Strong customer service orientation.
-Excellent written and verbal communication skills.
-Ability to multitask professionally in high stress environment.
-Ability to be self-motivated, detailed oriented, able to team work and work under minimum supervision.
-Strong problem solving abilities.
-Ability to type 30 wpm.
*RESPONSIBILITIES*
Job summary: Provide Level 1 professional technical, warranty, and data recovery support to customers of client who have pre-sales and after-sales questions.
-Details:
-Answers customer/client requests or inquiries concerning services and products in professional and friendly manner.
-Utilize various systems and tools to initiate and assist customers.
-Sell optional services and warranties to customers by making recommendations according to the customers needs.
-Keep up to date with industry developments, applicable operating systems, common related software/hardware, and company policy to ensure proper communications to customers.
-Administer system functions on all sales order opening, closing, and balancing procedures according to finance guidelines.
-Adhere to policy and procedures for all customer calls or tickets received ensuring achievement of company set goals.
-Assist in training and product / system testing/ research technical issues.
-Assisting in investigate potential recurring issues and incompatibilities.
Teleperformance is the global leader in outstanding customer experience.
We are the worldwide leader in Omnichannel customer experience. We’ve been providing superior customer care services for leading companies throughout the world since 1978, with expertise in many markets and verticals.
We work with people and for people to bring passion and excellence to our businesses like our own business. That is what we do. We transform passion into excellence.
With a large global footprint, we bring together best practices and experience from several countries worldwide combined with continuous innovation, the best mix of agents, efficient processes, intelligent analytics and strategic locations. This means rapid team assignment and a variety of solutions to provide a seamless and enriched customer experience wherever you need us.
We are moved by passion. It defines us. It motivates us. It moves us forward. And it is part of everything we do.
URL: Company's website
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