*MUST HAVE*
Minimum 5 years working experience in customer service for shopee lazada, or various social media channels
-Excellent leadership and interpersonal skills
-Degree in Business Administration or related field
-Innovative and knowledge of the latest technology
-Ability to communicate in English and Bahasa Melayu
*OTHERS/ADVANTAGES*
Worked in Hospitality industry
-Proficiency in Microsoft Office and customer service software
-Outstanding written and verbal communications skills
-Advanced troubleshooting and multi tasking skills
-Interested and motivated to serve customers of all levels
*RESPONSIBILITIES*
-To grow the customer service team in line with company's growth
-To supervise 2 customer service executives on their day to day operations
-To look for innovative ways to exceed customer experience through different online channels like shopee, lazada, instagram or Facebook
-To manage customer rating reviews, and think of innovative ways to convert 1 star review to 5 star review
-To create Engaged customers and facilitate organic growth
-To respond to customer service issues in a timely manner
-To take ownership of customers issues and following problems through to resolution
-To create effective customer service procedures, policies and standards
-To develop customer satisfaction goals and coordinate with the team to meet them on a steady basis
-To implement an effective customer loyalty program
-To maintain accurate records and documents all customer service activities and discussions
-To assess service statistics and prepare detailed reports on your findings
-To recruit, mentor and develop customer service agents and nurture and environment where they can excel through encouragement and empowerment
-To manage the approved budget of the customer service department
-To stay informed on the latest industry techniques and methods
-To maintain and orderly workflow according to priorities
ABOUT THE COMPANY
Dr Cardin is a widely known shoe brand with 50 years of shoe manufacturing experience. The brand boasts 30 years of wholesale experience and 20 years of retail experience, with up to 120 stores nationwide. Over the years, alongside our Research and Development team, we have continued improving each niche market's comfort in footwear that will also improve their lives.
We thrive to continue developing Malaysia's shoe market by increasing the knowledge of footwear through trendy, comfortable and long-lasting designs. We believe that everyone should have a pair of affordable yet quality shoes that fit perfectly in both a comfortable and fashionable way.
xoxo
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