VACANCY - NATIVE KOREAN CHAT SUPPORT - KUALA LUMPUR


*MUST HAVE*
At least Bachelor Degree in any field
-Fluent in English and Korean languages
-Fresh graduates with Bachelor Degree are welcomed to apply
-Working location: KL Sentral, Malaysia (Employment pass will be applied and upon approval the hiring company will bring you to Malaysia. Quarantine cost & flight ticket will be paid by the hiring company.)

*OTHERS/ADVANTAGES*
Provide a high level of professionalism and competent customer service
-Able to communicate effectively with customers in a friendly and polite manner by following to processes

*RESPONSIBILITIES*
The Client Service Associate is to help support one of the biggest IT companies' advertisers worldwide
through chat, email, and callbacks
-Understand customer enquiries and respond via applicable channels: email, chat, and call backs 
-Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
-Manage customer escalations and ensure that these are answered, tracked, and escalated as required
-Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes
-Ensure all SLAs are met accordingly
-Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
-Provide a high level of professionalism and competent customer service



2nd largest BPO company from US. Not only the attractive salary range, but also the location, allowances, and working environment are superb.


Good luck everyone...

xoxo

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